Most of the customer service issues are typical situations. You’ve probably had that déjà vu feeling when it seems you’ve been somewhere or done something before. Here you’ll find examples of the most difficult customer service scenarios for role plays and free scripts of dealing with angry customers to improve your service and make customers happy.ĭon’t have time to read? Scroll down to download the collection of 15 difficult customer scenarios scripts in one document □ What Are Customer Service Scenarios? Since most of them are repetitive and fall into a finite number of categories, we’ve collected them into this guidance! It’s just excellent training by answering all the same questions over and over again. How did he turn the lion’s roar into the kitten’s purr? Neither years of negotiator experience, nor secret FBI methods of mind control, nor superpowers needed. Never once Kevin fell for the provocations, dodged all the customer biting and scratching attempts without a shadow of fear. During these days, he handled 15 customer service scenarios, the vast majority of which looked like lion-taming. It’s a lesson Kevin took this week, the hardest of his career in customer support. But still… upset, disgruntled, angry ー even the most difficult customer can be negotiated.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |